Last update: October 28, 2024
Welcome to ILoveCapybara, your store of exclusive items designed under the print on demand model. By accessing and using this website, you agree to comply with the following terms and conditions. If you do not agree to these terms, please do not use our services.
- General Terms
These terms and conditions (the “Terms”) govern your access to and use of the ILoveCapybara website (the “Site”), as well as the purchase of products through it. We reserve the right to update or modify these Terms at any time without prior notice, so we recommend that you review them regularly.
- Print on Demand Business Model
Our products are manufactured under a print-on-demand model, meaning each item is produced upon order placement. We do not manage inventories or prior stock, and production and delivery times may vary. As these items are custom-made, all sales are final, and we are unable to offer returns or exchanges except as outlined in our Returns and Cancellations Policy.
- Order Process
Upon placing an order on the Site: You will receive an email confirmation summarizing your purchase. Production will begin only once payment has been confirmed. All orders are subject to availability and payment approval. We reserve the right to cancel or refuse orders at our sole discretion.
- Prices and Payments All prices displayed on the Site are in U.S. Dollars (USD) and are subject to change without notice. Additional fees, such as taxes or customs fees, may apply depending on your location and are your responsibility. We accept various secure payment methods, which will be specified at checkout. By completing a purchase, you agree to pay the full price, including shipping and any applicable taxes or fees.
- Shipping
Shipping times vary depending on the destination and the partner printing provider. For shipments within USA, the average delivery time is 2 to 5 business days after production. For international shipments, the delivery time can range from 10 to 30 business days, depending on the destination and any potential customs delays. We strive to provide accurate delivery estimates; however, we cannot guarantee specific delivery dates due to factors beyond our control, such as delays with courier services or customs processing. Shipping costs are calculated at the time of purchase and may vary based on destination and order size.
- Returns, Cancellations, and Refunds Due to the custom nature of our products, we do not accept returns or cancellations once an order has been placed. However, we are committed to ensuring customer satisfaction. If your product arrives defective or damaged, please contact us within 5 business days of receiving your order, providing photographs of the issue. We will evaluate each case individually and offer a suitable resolution, such as a replacement or a partial/full refund. If an order has not been delivered within 30 calendar days for domestic US or regional EU orders, or within 45 calendar days for international orders, you must contact us within 5 days to be eligible for a replacement or refund. Please note that eligibility for reprints or refunds is subject to verification of the issue and compliance with this timeframe.
- Intellectual Property
All content on the Site, including but not limited to images, graphics, logos, and product descriptions, is the exclusive property of ILoveCapybara or its licensors and is protected by intellectual property laws. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.
- Limitation of Liability
To the fullest extent permitted by law: ILoveCapybara and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the Site, including errors in products, delays in shipping, or issues with payment processing. You agree to indemnify and hold ILoveCapybara harmless from any claims, losses, or expenses arising from your misuse of the Site or violation of these Terms.
- Force Majeure
ILoveCapybara is not liable for delays or failures to perform our obligations if such delays or failures result from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or other unforeseen events.
- Modifications to the Service
We reserve the right to modify, suspend, or discontinue any part of the Site or related services at any time without notice or liability to users.
- Applicable Law and Dispute Resolution
These Terms and any disputes related to the use of the Site will be governed by the laws of Mexico. Any disputes shall be resolved through binding arbitration or a court of competent jurisdiction within Monterrey, to the extent permitted by law.
- Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
- Contact For any questions or complaints related to these Terms and Conditions, you can contact us through contact@ilovecapybara.com